Your side of the process, managed.

When the process gets difficult, MySide helps run your side of it

Describe the problem once. MySide helps turn it into a managed case: the facts, evidence, messages, deadlines, follow-ups and escalation work needed to move things forward.

When an organisation makes you follow a process, you should not have to manage it from memory, inbox searches and scattered screenshots. MySide helps define the issue, organise the proof, prepare the right responses and keep track of what needs doing next.

Start a free case See how MySide works

You stay in control. MySide helps prepare, organise and manage the work it safely can, then hands back to you for decisions, approvals and anything that needs your judgement.

MySide turns scattered emails, evidence, messages and deadlines into a managed consumer case.

Why MySide exists

Organisations have systems. You need one too.

Companies, insurers, councils and providers have ticket queues, templates, policies, deadlines, internal notes and escalation routes. Consumers are often left with scattered emails, screenshots, receipts, call notes and stress.

MySide gives you a structured place to work from. It helps you define the problem, gather the proof, track the process, prepare the next move and keep pressure on until the issue is resolved, answered or ready to escalate.

Build the case

Turn a messy situation into a clear issue, timeline, participant list, evidence record and desired outcome.

Manage the work

Track what has happened, what is missing, what has been sent, what needs a reply and what deadline matters next.

Prepare the response

Create editable complaints, chasers, corrections and escalation summaries using the facts already in your case.

Push it forward

Keep the case moving when the other side delays, misunderstands, rejects, repeats the wrong point or goes quiet.

Where it helps

Built for problems that drag on, go quiet or get pushed back at you.

Travel is the first fully configured area. MySide is designed to grow across used cars, insurance, energy, telecoms, retail, housing and other high-friction problems where evidence, deadlines, persistence and a clear process matter.

Travel and package holidays Used cars and high-value goods Insurance claims Energy and telecoms Housing repairs Online shopping and refunds

A practical assistant

Not just advice. A working case system.

MySide is designed to help with the practical burden: capture what happened, find missing evidence, turn messages into a timeline, spot contradictions, prepare drafts, track responses and help you decide when to chase or escalate.

Start with your story

Tell MySide what happened in plain English. It helps turn the story into a structured case you can review and improve.

Know what matters

See the facts, evidence, gaps, deadlines and unanswered points that matter to your case.

Act with a stronger record

Use your organised case to prepare replies, challenge mistakes and escalate with a clearer evidence pack.

Pricing

Start free. Upgrade when the case needs more weight.

Free Case Starter

Get the problem under control

  • One active case at a time
  • Timeline, notes and evidence list
  • Basic reminders and case status
  • Printable case overview

Stronger Case Pack

Prepare, challenge and escalate

£10

  • Route-specific evidence checklist
  • Better complaint, chaser and escalation drafts
  • What they said vs what your evidence shows
  • A clearer pack for review, reply or escalation

Household Admin

For repeated life admin

Planned

  • Multiple active cases
  • Shared household evidence library
  • Recurring reminders
  • Priority product support
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Start now

Do not let the process wear you down.

Start a case, organise the evidence and let MySide help run your side of the process.

Start free View pricing